Last updated: November 2026
1. About this policy
Skylighter Fireworks (ABN 38 098 982 417) (“Skylighter”, “we”, “us”, “our”) designs and presents fireworks displays, special effects and drone light shows, and imports and wholesales fireworks. This policy explains how we collect, use, store and disclose personal information, and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy covers our website skylighter.com.au, our quote and booking forms, and our dealings with clients, suppliers, job applicants and the public by phone, email and in person.
2. The personal information we collect
We only collect the information we need to quote, plan and deliver your event or order. Depending on how you deal with us, this may include:
- Quote requests: your name, phone number, email, preferred contact method, event name, date, firing time, venue name and address, the services you’re interested in, your budget, any details you share about the event, and how you heard about us.
- Bookings: the above, plus your company name, an on-the-day coordinator’s name, mobile and email, billing contact, billing email, phone and address, purchase order details, agreed contract price, and confirmation that you accept our terms and conditions.
- Payments: invoice and payment records. If you pay by card, your card details are entered into and processed by our payment provider, Stripe. We do not see or store your full card number.
- Wholesale customers: your business details and a copy or details of the licence or permit that allows you to buy fireworks in your state or territory.
- Job applicants: if you apply for a job with us by email, your CV, cover letter and any other details you include in your application.
- General enquiries: whatever you include when you email, call or message us, including through social media.
- Website use: information about your device and how you use our site, such as pages viewed, approximate location (city or region), browser and referring website. This is collected through cookies — see our Cookie Policy.
We do not knowingly collect sensitive information (such as health information) unless it is needed for event safety and you provide it to us. You can deal with us anonymously or using a pseudonym for general enquiries, but we need your real details to quote, book or supply fireworks.
3. How we collect it
We collect personal information directly from you when you fill in a form on our website, email or call us, apply for a job, meet us on site, or engage us for an event. Sometimes we receive it from someone else — for example, an event planner, venue or agency booking on a client’s behalf, who has told you they are sharing your details with us.
4. Why we use it
We use personal information to:
- respond to enquiries and prepare quotes;
- plan, deliver and coordinate your event, including contacting you and your coordinator on the day;
- apply for permits and notify authorities where the law requires it for a fireworks display;
- verify wholesale customers’ licences before supplying fireworks;
- invoice you and process payments;
- assess job applications;
- improve our website and understand how people find us;
- send you our email newsletter, if you have agreed to receive it or would reasonably expect it; and
- meet our legal, safety, tax and insurance obligations.
5. Who we share it with
We do not sell personal information. We share it only when needed for the purposes above, with:
- Service providers who help us run the business, such as our form and database tools (miniExtensions and Airtable), our accounting software (Xero), our payment provider (Stripe), our website host (Conetix), Google Analytics, and our cookie consent provider (Enzuzo);
- Event partners such as venues, event organisers, councils and safety officers involved in your event;
- Government authorities and regulators where required for permits, display notifications or by law;
- Our professional advisers and insurers, where needed.
These organisations may only use your information to provide their services to us or as the law requires.
6. Overseas disclosure
Our website is hosted in Australia by Conetix. Some of our other service providers store or process data outside Australia. In particular, Google, Airtable, miniExtensions, Xero and Stripe may store data in the United States, and Enzuzo in Canada or the United States. We take reasonable steps to make sure these providers protect personal information in a way that is consistent with the Australian Privacy Principles.
7. Marketing
We send an occasional email newsletter, about once a quarter. We will only send it to you if you have agreed to receive it or would reasonably expect it, for example as an existing client. Every newsletter includes a way to unsubscribe, or you can email us at any time to opt out.
8. Storage and security
We store personal information electronically in secure systems that require a login, and limit access to staff and contractors who need it. We take reasonable steps to protect it from misuse, loss and unauthorised access.
We keep quotes, bookings, financial records and wholesale licence records for 7 years, to meet our tax, legal and insurance obligations. When we no longer need information for business or legal reasons, we securely delete or de-identify it.
If a data breach is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
9. Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within 30 days. We may need to confirm your identity first. If we can’t give you access, we will explain why.
10. Complaints
If you have a concern about how we have handled your personal information, please contact us first. We will look into it and respond within 30 days. If you are not satisfied with our response, you can contact the OAIC at oaic.gov.au or on 1300 363 992.
11. Contact us
Privacy enquiries — Skylighter Fireworks
Email: sales@skylighter.com.au
Phone: 1300 133 108
Post: 320 Hein Rd, Buccan QLD 4207
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated.